Privacy Policy
Rubbish Removal Ealing W5 respects the privacy of people who visit our website or contact us about our rubbish removal services. This page explains what information we may receive from you and how we use it.
Last updated: 10 August 2026
1. Information You Choose to Share
When you contact our team, request a quotation or arrange a rubbish collection, you may give us information such as your name, phone number, email address, property address and details about the items you want removed.
The information we receive depends on the type of enquiry you make. For example, someone requesting a quotation may provide different details from an existing customer arranging a collection date.
2. Information Recorded When You Visit Our Website
Our website may automatically receive limited technical information when you browse its pages.
Depending on the services and technology operating on the website, this could include your IP address, browser type, device information, pages viewed and general information about how the website is being used.
This information helps us understand technical problems, protect the website and improve its operation.
3. Why We Need Your Information
Information provided to us may be used for purposes such as:
- Replying to questions and enquiries
- Preparing rubbish removal quotations
- Arranging collection appointments
- Confirming service details
- Communicating with customers
- Managing customer requests
- Dealing with complaints
- Keeping necessary business records
- Maintaining website security
- Improving our online services
- Meeting legal or regulatory requirements
We do not collect personal details simply for the sake of collecting them. We use information when there is a relevant reason connected with our business or your request.
4. Enquiries and Contact Details
If you contact us by email, telephone or an online form, the details you provide allow us to respond to you.
For example, we may use your telephone number to discuss your collection requirements or your email address to respond to a quotation request.
Please avoid sending confidential or unnecessary sensitive information through a website enquiry form.
5. Bookings and Rubbish Collections
If you arrange a rubbish removal service with us, certain information is needed to organise the collection.
This may include the collection location, contact details, type of rubbish, approximate quantity and other information required to carry out the job.
We may retain relevant booking information so that we can manage the service, answer future queries and maintain appropriate business records.
6. When Information May Be Shared
Your personal information is not sold or rented to other businesses.
There may be occasions when information needs to be accessed by companies that help us operate our website or business. These may include website hosting providers, email services, technical support companies, security providers, payment services or other suppliers.
We only provide information that is reasonably needed for the relevant purpose.
Information may also be disclosed when we are legally required to do so or when disclosure is necessary to comply with a lawful request.
7. How We Handle Your Information
We take reasonable precautions when storing and handling information supplied by customers and website visitors.
Access to information is limited where appropriate, and we use suitable technical and organisational measures to reduce the risk of unauthorised access, loss or misuse.
No website, email service or online system can be guaranteed to be completely secure, so we cannot promise absolute security.
8. Cookies and Similar Technology
Our website may use cookies or similar tools.
Some may be needed for basic website functions, while others may be used to understand visitor activity, measure website performance or support particular features.
The technologies used on our website can change as we add, remove or update services. Where applicable, visitors will be given suitable choices regarding non-essential cookies.
9. Third-Party Services
Certain features on our website may be provided by external companies.
For example, we may use third-party tools for website analytics, security, hosting, communications or other technical functions.
These providers may process limited information when their services operate on our website. Their own privacy terms may also apply to the information they process.
10. How Long We Keep Information
We keep information for as long as there is a reasonable business, legal or operational reason to do so.
For example, customer and transaction records may need to be retained for accounting, administrative or legal purposes.
When information is no longer required, we may remove it from our systems or dispose of it securely.
11. Your Rights
UK data-protection rules may give you certain rights over information relating to you.
Depending on the circumstances, you may be able to ask us to:
- Tell you what personal information we hold about you
- Correct information that is incorrect
- Remove information where the law allows this
- Restrict how certain information is used
- Object to particular types of processing
- Provide certain information in a usable format
- Stop using information where you withdraw consent
Some rights have conditions or exceptions, so a request may not always be granted in full.
12. Marketing Communications
If we ever use your contact details for marketing, we will do so in accordance with applicable data-protection and electronic-communications requirements.
You can ask us to stop sending marketing communications at any time where applicable.
13. Children’s Information
Our services and website are intended for general customers and are not specifically directed at children.
We do not knowingly request personal information from children for marketing purposes.
14. Changes to This Privacy Policy
Our business, website features and technology may change over time. If those changes affect the way we handle personal information, we may update this page.
The latest version will always be published on this website, together with the relevant update date.
15. Questions About Privacy
If you have a question about this Privacy Policy or want to ask how we have handled your personal information, please contact us.
Rubbish Removal Ealing W5
12 New Broadway
London W5 2XA
United Kingdom
Email: office@ealingrubbishremoval.co.uk
Telephone: 020 3369 0636